Refund & Cancellation

Introduction

At Paisamart, we provide transparent and customer-friendly financial services. This Refund Policy explains when payments are eligible for a refund.

1. General Policy

All fees for loan processing or services are generally non-refundable except in cases of errors, duplicate charges, or failed transactions.

2. Refund Eligibility

• Duplicate Payment due to system error.
• Failed Transaction debited but service not delivered.
• Service Not Rendered due to technical/operational failure on Paisamart's side.

3. Non-Refundable Cases

• Once the service has been availed.
• Requests after 7 days of payment.
• Charges deducted by banks or payment gateways.
• User errors like incorrect information.

4. Refund Process

• Send a written request via email to support@paisamart.in within 7 days of payment.
• Include: Name, contact, transaction date, reference number, and reason.
• Paisamart will verify and process the refund within 1–2 business days via the original payment method.

5. Processing Timelines

• UPI / Wallet / Net Banking: 1 business day
• Debit Card: 1–2 business days
• Other Payment Modes: Up to 3 business days

Paisamart is not responsible for delays caused by banks or payment processors.

Contact Information

Email: support@paisamart.in

Phone: +91-9821666805

Support: Monday to Friday, 10:00 AM – 6:00 PM (IST)

6. Policy Updates

Paisamart may update this policy at any time. Please review periodically for any changes.

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